We serve a 60 mile radius from our location in Jonesville, MI! Call us or stop in for that new fireplace or stove! FREE Quotes!
(517)-688-5278 - Serving Jackson MI, too!
(517)-688-5278 - Serving Jackson MI, too!
policies
Product Warranty Policy
Gorton Chimney itself offers no expressed nor implied product warranties. All product warranties are provided to the purchaser directly by the manufacturer. Gorton Chimney and it's service team assists our customers to fulfill manufacturer warranties. Contact our service department if you are in need of warranty assistance. 517-688-5278
Return Policy
Some products may be returned within 10 days for a refund, except for special order and custom items. Those items are absolutely non-refundable. Electronics are also non-returnable. Returned products must be in the original packaging.
Deposits are non-refundable! Especially if we have already ordered custom or rare job materials. Special circumstances are left to the discretion of the owner to decide if a refund is warranted.
Service Policy
At Gorton Chimney, we sell high quality products that, with proper maintenance, should provide many years of trouble-free operation. We also provide service on the products we sell which is billed at an hourly rate. Our technicians are some of the best in the industry, so we are typically able to resolve problems in an efficient and cost-effective manner. It is however possible that we will encounter a service related issue that we simply cannot resolve within a particular time frame. (Especially if the unit has been purchased at Menards, TSC, etc.) In this case, we do our best to assist our customer with a course of action that will lead them to an acceptable solution, but hourly rates will still apply.
Cancellation Policy
You can cancel anytime, but please be punctual and call us in a timely manner so we can fill your spot. Deposits are non-refundable! Especially if we have already ordered custom or rare job materials. Special circumstances are left to the discretion of the owner to decide if a refund is warranted.
NO unlawful or prohibited use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use gortonchimney.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Gorton Chimney that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site and business or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Gorton Chimney or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. The Gorton Chimney content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Gorton Chimney & Fireplace and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Gorton Chimney or our licensors except as expressly authorized by these Terms.